LiveChat: Enhance Customer Support
LiveChat is a robust live chat solution designed to enhance customer support and engagement. It offers a wide range of features to help businesses provide real-time assistance, streamline operations, and improve customer satisfaction. With strong security measures, seamless integrations, and extensive customization options, LiveChat is an excellent choice for various industries, including ecommerce and financial services. The platform provides essential information about customers, chat summaries, and integrations with leading CRM systems and ecommerce platforms. LiveChat also includes AI-powered tools, automated responses, and comprehensive analytics to optimize support strategies.
What is LiveChat?
LiveChat is a live chat software that enables businesses to provide real-time customer support through various communication channels. It integrates with major CRM systems, ecommerce platforms, and offers features like chat automation, proactive chat invitations, and detailed analytics. LiveChat prioritizes data protection with industry-standard encryption and adherence to regulations like GDPR and PCI DSS.
Key Features of LiveChat
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Customer Details
Provides essential information about the customer, including name, email, location, and technology details. -
Chat Summary
Automatically generates a summary of the chat for quick overview and action. -
Customization
Allows reordering and showing/hiding widgets to customize the Customer Details bar. -
App Integrations
Integrates with apps like Hubspot, Salesforce, and Knowledge Base. -
Pre-chat and Post-chat Surveys
Displays information from pre-chat and post-chat surveys. -
Tickets
Shows links to all tickets assigned to a particular customer. -
Visited Pages
Provides names and links of pages visited during the session. -
Additional Info
Contains the number of visits, chats, and the date of the customer’s last visit. -
Technology
Shows the customer’s IP address, OS/Device, and browser information. -
Integrations Data
Provides data based on custom parameters. -
AI Automation
Includes AI-powered tools for chat automation and instant reply suggestions. -
Proactive Chat Invitations
Allows for proactive chat invitations based on triggers and canned responses. -
Multi-language Support
Handles multiple languages, beneficial for global businesses. -
Reporting and Analytics
Provides comprehensive analytics and reporting features for performance metrics and customer satisfaction. -
Customizable Chat Widget
Allows customization of the chat widget to match the website’s design and branding. -
Mobile Optimization
Ensures the chat widget is optimized for mobile devices.
Pricing
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Starter$20Basic features, up to 1 agent
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Team$33Advanced features, up to 3 agents
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Business$59Full set of features, up to 5 agents
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EnterpriseCustomAll features, custom number of agents
Pricing plans range from $20 to $59 per month, with an Enterprise plan available for custom needs.
Usage steps
- 1. Access Customer Details by going to the Chats or Traffic section.
- 2. Customize the Customer Details bar by clicking on the dots in the top right corner.
- 3. Show/hide widgets by checking/unchecking boxes and reorder them by dragging and dropping.
- 4. Use the chat summary feature to get a quick overview of the conversation.
- 5. Integrate LiveChat with other apps like Hubspot, Salesforce, and Knowledge Base.
- 6. Set up proactive chat invitations based on triggers and canned responses.
- 7. Utilize AI-powered tools for chat automation and instant reply suggestions.
FAQs
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How do I add live chat to my website?Choose a live chat software, sign up, and install the chat widget by copying a code snippet into your website’s HTML.
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Is the LiveChat plugin for WordPress free?The plugin is free, but a LiveChat subscription is required to use it effectively.
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Are live chats secure?Live chats are secure with features like 256-bit SSL encryption and sensitive data masking.
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Does live chat impact website performance?Live chat widgets are designed to be lightweight and mobile-optimized to minimize impact on page load speed.
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How do I customize the Customer Details bar?Click on the dots in the top right corner, show/hide widgets by checking/unchecking boxes, and reorder widgets by dragging and dropping.
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What is the chat summary feature?The chat summary is automatically generated for archived transcripts, providing a quick overview of the conversation.
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Can I integrate LiveChat with other apps?Yes, LiveChat integrates with apps like Hubspot, Salesforce, and Knowledge Base, and many more.
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